Overview
These Terms and Conditions govern your purchase of the services provided by us, Digital Ventures OU, operating under the name vehicleenquiry.co.uk. We are a company registered in Estonia, with our office located at Pärnu mnt 139b, 11317, Harju maakond, Tallinn, Estonia. Phone number: 0208 050 2392
By subscribing to our service via the website, you agree to these terms and conditions. If you do not accept these terms, you will not be able to proceed with your subscription. To subscribe, you must be legally eligible to enter into a contract and at least 16 years old.
Please be aware that Vehicleenquiry.co.uk is an independent service provider and is not affiliated with the UK Government. The data we provide is sourced from various third-party APIs, and our service is designed to assist with vehicle management tasks such as tax and MOT reminders, local fuel prices, and technical specifications. For vehicle tax renewals, you should visit the official Government website.
Contact Information
Email: [email protected]
Phone: 0208 050 2392
Definitions
Description of Services
A complete description of the services we offer is available on our website. All services are subject to availability, and we may modify them as necessary to comply with legal or regulatory requirements. We will inform you of any changes that may impact your use of the service.
Fees and Payment
Payments for the service can be made using credit cards, debit cards, prepaid cards, PayPal, or Amazon where available. Charges will appear on your chosen payment provider’s statement. You authorize us to charge your credit or debit card immediately upon subscription or before service delivery.
Subscription
The Service is provided on a subscription basis. A discounted trial rate will apply for an initial 24-hour trial period, after which you will be charged the full subscription rate at the frequency specified on the Website. Billing for the subscription fee, along with any applicable taxes and charges, will begin on the day the trial period ends, unless you have properly canceled the subscription in accordance with these Terms and Conditions.
Personal Information and Registration
When you register on our website, you must create aa account using your email address. You are responsible for all activities under your account and must keep your login credentials confidential. We may contact you via email or other electronic means using the contact details you provide.
All personal information is handled in accordance with our Privacy Policy.
Cancellation and Refund Policy
You can cancel the Service at any time via the website by completing the cancellation form or by contacting Customer Services by emailing us at [email protected]. Our customer services team is available 24/7 and we aim to process cancellation requests within 1-2 hours.
If you are not satisfied with the service within the first 30 days, you may request a full refund. If you believe you were billed in error and wish to request a refund of the last payment made, please contact our customer service team. Refunds may only be issued if the service has not been used, and trial period charges are non-refundable.
Upon refund, your subscription will be automatically canceled, and you will lose access to the service.
Customer Complaints
For any complaints regarding our service, please contact our customer service team at [email protected], providing the email address associated with your account. We aim to resolve complaints within 48 working hours. For more complex issues, complaints may be escalated to Customer Services Management for resolution within 10 working days.
In accordance with European Union (EU) regulations and guidelines, we provide an additional redress option known as “Redress.” This option is specifically designed to address issues that fall within the scope of EU regulations and standards. Google offers this option to resolve concerns that have been identified through our thorough investigation process.
You can access the EU's Online Dispute Resolution platform here https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Website Use
We are committed to protecting your privacy while you use our website, in compliance with UK privacy laws and the General Data Protection Regulation (EU Regulation 2016/679). For more details, please refer to our Privacy Policy available on the website.
Cookies
Our website uses cookies to enhance your experience. Upon your first visit, you can choose to accept or decline cookies. Cookies help us provide a tailored experience and track website usage via tools like Google Analytics. You can manage cookie settings through your browser.
External Links
While we strive to include only safe and relevant external links, we cannot guarantee the content of third-party websites. You visit external links at your own risk, and we are not responsible for any damages or issues arising from their use.
Advertisements and Sponsored Links
Our website may feature sponsored links and advertisements, which are served by our advertising partners. Clicking on these links may result in cookies being stored on your device. You interact with these links at your own risk.
Social Media Interaction
Engagements on social media platforms are subject to the respective platforms' terms and privacy policies. We encourage caution when sharing personal information on social media. We may use social sharing buttons, and shortened links—click these at your discretion.
Account Modifications or Deletions
We reserve the right to modify or delete accounts that violate our principles or other customers' interests. The website is intended for personal use only, and commercial activities are prohibited.
Intellectual Property
All intellectual property rights, including copyrights, brands, texts, images, and logos, are protected by law. Unauthorized use, reproduction, or distribution of any part of our website without written permission is prohibited and may result in legal action.
Termination and Suspension
We may terminate or suspend your contract without notice if you commit a serious breach. Termination does not affect any pre-existing rights or liabilities.
Liability
We strive to ensure the accuracy of the information provided, but we do not guarantee it and are not liable for errors, omissions, or inaccuracies. We reserve the right to modify services and content without notice.
Governing Law
These terms and conditions are governed by the laws of Estonia, including any non-contractual matters.