Frequently asked questions

How do I view the status of a vehicle?

To check the status of a vehicle, visit the homepage and enter the vehicle registration number. The vehicle status check includes important details such as vehicle tax costs with flexible payment options (12-month, 6-month, or monthly direct debit), MOT expiry date, date of first registration, and the date the last V5C was issued.

What is the vehicle companion membership?

The Vehicle Companion Membership is a comprehensive service offering useful tools and services to help you manage your vehicle. Key features include monthly status checks that identify outstanding finance, stolen markers, vehicle valuation, and logbook loan protection. It also provides reminder alerts for tax and MOT expiration, insurance renewal, and servicing reminders. This service ensures you stay informed about upcoming deadlines and protects your vehicle's safety. Membership costs £8.90 per month and begins after your 24-hour vehicle status trial ends. You can cancel the membership at any time by contacting our support team.

How do I login to view my account?

To log in to your account, click the "Login" button at the top of the website and enter your vehicle registration number and email address.

How do I close my account or request a refund?

If you cancel within 30 days you are entitled for a refund of the subscription fee(s). To request a refund of your subscription fee please complete the request form here or email [email protected]. 

Our support team will process your cancellation request and aim to respond within 6-12 hours.